Warehouse Supervisor - Blackburn

Position Overview:

Working 37.5 hours across Monday to Friday, 3pm until 11pm

Location:

Blackburn

Company Overview:

Pets Choice is a leading pet food manufacturer whose industry knowledge spans over 135 years. Based in Blackburn, Lancashire, the Pets Choice portfolio of brands offers a variety of products for pets and wild animals under its brands; Webbox, TastyBone, Meatiful, Spike’s World, Goodwyns, Davies, Oceanic and Vitakraft. Each brand offers a unique insight into animals from dogs to ducks and produces high-quality products that cater to a wide variety of consumer needs. As a trusted partner, Pets Choice provide private label goods including extruded food, wet food and retorted trays, and baked fresh meat treats. The business also offers additional services such as packaging design, fulfilment and logistics. With a broad range of capabilities and distribution channels worldwide, Pets Choice are proud to be a major supplier to the UK grocery, independents and pet speciality sectors.

Role:

Reporting into the Warehouse Manager, you will work closely with the Warehouse Team to ensure that all work is completed safely, with a high standard for quality and in the timeframe necessary. The role will also work alongside the Day Supervisors in the Warehouse. 

• Identify and Develop process improvements.
• Supervising staff to focus on and improve on Safety, Quality and Productivity, always ensuring a high standard.
• Deliver training to staff members.
• Ensure Team Leads, Office Administrators and Team Members have sufficient work available.
• Investigate any quality feedback issues from customers and review any processes as a result. These will be turned around within 24hrs of receipt so that sales can respond within 48hrs of receiving the feedback.
• Manual work – to include container work.
• Responsible for inventory in the warehouse to ensure physical and virtual counts correspond with each other. Any anomalies to be investigated proactively and rectified.
• Proactive quality checks on orders in process.
• Ensure strong communication with parties across the business.
• Any reports to be completed where necessary.
• Email management to ensure all are being responded to in a reasonable time frame.
• Deputise for the Warehouse Manager where needed.
• Identify, own, and run continuous improvement projects.
• Ensure quality issues are swiftly dealt with and investigated as to the cause.
• Ensure all orders are dispatched in the relevant time frame.
• Coach and develop team members.
• Ensure a strong morale among the staff, identify any issues, resolve where possible and escalate where necessary.
• Ensure business conversations are not shared with team members who are not privy to that information.
• Report any safety incident promptly following the correct procedure and carry out investigations. Identifying route cause and implementing corrective actions wherever possible.
• Manual handling up to 20kg.
• Use of scanners – to ensure checking movements have been completed correctly and own login is being used.
• Ensure a clean environment adopting the clean as you go approach.
• Adhere to all company policies and procedures as defined in the Employee Handbook.
• Be Literate and Numerate.
• Be able to priorities’ the daily workloads.
• Understand Customer service levels and deadlines.
• Have attention to detail, checking for missing or damaged items.
• Have a flexible attitude to run alongside the Company needs and requirements.
• Have a general understanding of stock rotation and its importance.

Key attributes and skills:

• Eligibility to work in the UK on a permanent basis
• Must be fluent in English
• Hold a valid flexi, counterbalance and reach licence 
• Polite, courteous well presented
• Ability to work as part of a team
• Self motivated
• A flexible, enthusiastic, and committed attitude
• To be computer literate
• Quality focused
• Attention to detail
• Knowledge of products held be the company
• Stock management systems experience
• Lead and develop others
• Safety focused