Customer Service Administrator

Position Overview:

At Pets Choice, Pets are our Passion! With over 10 Pet brands and 1000’s of products, we have a team to keep our customer orders organised, ensure the orders are processed and coordinate with various departments to make sure our customers get the correct orders on time!



Company Overview:

Pets Choice is a leading Pet Food and Pet Products Manufacturer with offices and production facilities based in Lancashire, Somerset and South Wales. The Pets Choice brand portfolio includes; Webbox, Bob Martin, TastyBone, Meatiful, Spike’s, WildThings, Feathers & Beaky and Vitakraft. Each brand offers a unique insight into animals from dogs to ducks and produces high-quality products that cater to a wide variety of pet consumer needs.


  • Handle inbound customer calls and e-mails.
  • Place orders for customers.
  • Process all customer orders.
  • Contacting customers if their orders are delayed for any reason, ensuring you continue to communicate with them until the delay is resolved.
  • Handle returns, ensuring that customers are fully aware of the published terms and conditions. 
  • Take ownership for any customer issues that arise, taking time to log them accurately.
  • Maintain customer filing in logical and efficient manner.
  • Data entry.
  • Raise customer invoices.
  • Always offer professional, friendly service both by telephone and email.

Key attributes and skills:

  • Excellent written and verbal communication skills
  • Problem-solving skills
  • Time management and organisation skills.
  • Attention to detail.
  • Polite, courteous well presented
  • Ability to work as part of a team


  • Competitive package dependent on experience
  • Full time, Permanent
  • Monday – Wednesday 9:00am – 5:00pm
  • Thursday 8:30am – 5:00pm
  • Friday 8:30am - 4:00pm

If you would like to apply for this position, please send your cv to